Refund & Return Policy

At Thrashlash, we stand behind the quality of every product we sell. Our team works hard to deliver premium Metallica-inspired merchandise that meets and exceeds your expectations.

Our Guarantee

We 100% guarantee our workmanship and the quality of our products. If you receive a defective or incorrect item due to our error, we will replace it at no additional cost.

We do not accept returns or offer refunds for mistakes made by the customer, including:

  • Incorrect size selection

  • Choosing the wrong color or design

  • Change of mind after ordering

Replacements & Refunds

We’re happy to replace your order for the following reasons:

  • The product is defective or damaged

  • Poor or incorrect print quality

  • You received the wrong item compared to what was displayed on our site

To request a replacement, please email us at thrashlash.contact@gmail.com with:

  • A clear photo of the product you received

  • Close-up images showing the issue

  • Your order number and any relevant details

Our customer support team will review your request. If approved, we will send you a replacement free of charge.

Refunds (If Applicable)

If a refund is approved, please allow 3–5 business days after we receive the returned item for the refund to appear in your account.

Note: Any unauthorized returns or items that have been worn, washed, or damaged will not be eligible for refund or replacement.

Late or Missing Refunds

If you haven’t received your refund after 5 business days:

  1. Recheck your bank account

  2. Contact your credit card company

  3. Contact your bank for processing timelines

If you’ve done all of the above and still haven’t received your refund, please contact us at:
thrashlash.contact@gmail.com

Sale Items

Only regular-priced items are eligible for refunds.
Sale items are final sale and non-refundable.

Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to request an exchange for the same item, please email us at thrashlash.contact@gmail.com.

If approved, we will provide the return address and exchange instructions.

Gifts

  • If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.

  • If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, the refund will be sent to the gift giver.

Shipping

If your return or exchange is approved:

  • You will be responsible for paying your own return shipping costs

  • Shipping costs are non-refundable

  • If your refund is processed, the return shipping fee will be deducted from the total refund

For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We are not responsible for lost or undelivered returned items.

If you have any questions about our Return & Refund Policy, feel free to contact us at:
📧 thrashlash.contact@gmail.com